General terms and conditions of sale « Les Fils de Charles Favre »


The general terms and conditions of sale apply to all products and services sold by the company “Les Fils de Charles Favre SA”.


Scope of delivery

Online wine orders are only considered for deliveries within Switzerland. For deliveries abroad, please contact us by phone at + 41 27 327 50 50 or send an e-mail to


Delivery times

On average, deliveries are made within two weeks of receipt of the order.


Delivery costs

Delivery costs are CHF 20.00 for all orders within Switzerland. They are free of charge for orders over CHF 500, provided that the delivery address is in Switzerland. Additional costs apply for deliveries abroad.


Cancellation of orders and right of return

Cases of non-performance of the contract are subject to Swiss law.

We would like to point out to the customer that once the order has been confirmed, it cannot be cancelled.

The customer is obliged to check the items received on receipt. In case of non-conformity of the order, the customer must notify “Les Fils de Charles Favre” without delay by e-mail to or by phone to + 41 27 327 50 50. The return of the articles will be organised by ” Les Fils de Charles Favre ” who will inform the customer of the procedure to follow.


Applicable law

These terms and conditions of sale are subject exclusively to Swiss law. By using the online sales service, the customers of “Les Fils de Charles Favre” undertake to comply with all the relevant provisions of federal and cantonal law as well as with these terms and conditions of sale.

In particular, they are made aware of the fact that, by law, persons under the age of 18 may not access the online sales service.


Place of jurisdiction

The place of jurisdiction is 1950 Sion/VS, Switzerland.


That said…

Our goal is to serve you to the best of our ability. If you are not satisfied with the quality of our products or services, please do not hesitate to contact us.

Latest modification: March 2023

Les Fils de Charles Favre